| Description |
| Summary |
AI customer service agent and ACX platform for automating omnichannel customer support.
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| Description |
Ada provides an AI customer service agent and ACX platform for resolving support issues, optimizing agent performance, delivering omnichannel customer experiences, and extending support automation into enterprise workflows.
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| Positioning |
Automate customer service with AI
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| Key facts |
| HQ location |
Toronto, Canada
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| Founded |
2016
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| Employee range |
201-500
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| Funding stage |
Series C Plus
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| Company type |
Private
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| Pricing model |
subscription
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| Last updated |
Jun 21, 2026
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| Financials |
| Revenue estimate |
Unknown
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| Valuation estimate |
$1.2B
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| Investments |
$200M total (Series A–C; Series C $130M)
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| Relationships |
| Target customers |
Customer support teams, enterprises
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| Key competitors |
Forethought, Decagon, Intercom
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| Known customers |
Unknown
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| Segments & Industries |
| Segments |
AI Workflows, AI Agents, AI Developer Tools, Knowledge & RAG, AI Quality & Observability, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents
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| Industries |
Customer Support / CX
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