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| Description | ||||
| Summary | AI agents for enterprise contact centers. | |||
| Description | ASAPP is a privately held enterprise AI company focused on customer service and contact-center operations. Its public website presents ASAPP CXP as an AI-native customer experience platform with GenerativeAgent, human-in-the-loop workflows, integrations, observability, and governance features aimed at automating resolutions across voice and digital channels. Public evidence supports a productized platform for enterprise customer support rather than a services-only firm. | |||
| Positioning | ASAPP positions itself as an AI-native customer experience platform for enterprise contact centers, emphasizing automated resolutions, real-time agent assistance, human-in-the-loop collaboration, and governance/observability. Public evidence indicates a productized SaaS/platform with enterprise sales motion. | |||
| Key facts | ||||
| HQ location | New York, NY, United States | |||
| Founded | 2014 | |||
| Employee range | 201-500 | |||
| Funding stage | Series C Plus | |||
| Company type | Private | |||
| Pricing model | custom quote, unknown | |||
| Financials | ||||
| Revenue estimate | Unknown | |||
| Valuation estimate | $1.6 billion in 2021 (company-reported in press release) | |||
| Investments | ASAPP reported raising $120 million in Series C financing in May 2021, bringing total funding to $400 million and doubling valuation to $1.6 billion from the prior round. Investors named in the press release include Fidelity Management & Research Company LLC, Dragoneer, John Doerr, March Capital, Emergence Capital, Euclidean Capital, HOF Capital, Telstra Ventures, and 40 North Ventures. | |||
| Relationships | ||||
| Target customers | Large enterprises operating customer service and contact-center functions, especially those seeking automation across voice and digital channels. | |||
| Key competitors | Genesys, NICE, Five9, Talkdesk, Kore.ai, Cognigy, Parloa, Ada, Forethought, Observe.AI | |||
| Known customers | American Airlines; Dish; JetBlue; Altice USA; Tangerine Bank | |||
| Segments & Industries | ||||
| Segments | AI Workflows, AI Agents, Knowledge & RAG, AI Quality & Observability, AI Governance & Risk, Call Analysis, Voice AI Agents, Analytics & BI | |||
| Industries | Customer Support / CX | |||
| Company links & status | ||||
| Company URL | www.asapp.com | |||
| LinkedIn URL | — | |||
| Status | Active | |||
| Data source | Research Team Data | |||
