| Description |
| Summary |
Unified intelligence platform for modern contact centers, turning operational complexity into visibility, control, and AI-powered CX operations insights.
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| Description |
Scala AI provides an AI-native intelligence layer for contact-center operations, analyzing operational and interaction data to improve clarity, control, and performance management.
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| Positioning |
AI operations platform for contact centers
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| Key facts |
| HQ location |
Seattle, WA, USA
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| Employee range |
11-50
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| Funding stage |
Seed
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| Company type |
Private
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| Pricing model |
custom quote, subscription
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| Last updated |
Jun 21, 2026
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| Financials |
| Revenue estimate |
Unknown / undisclosed
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| Valuation estimate |
Unknown
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| Investments |
$8.5M seed/emergence funding reported by founder; source not independently confirmed in major public filings
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| Relationships |
| Target customers |
Contact center leaders, CX operations teams, workforce/performance leaders
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| Key competitors |
Observe.AI, Level AI, Cresta, NiCE, CallMiner, MaestroQA, Talkdesk
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| Known customers |
Unknown / not broadly disclosed
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| Segments & Industries |
| Segments |
AI Workflows, AI Agents, AI Developer Tools, AI Quality & Observability, Traditional ML, AI Governance & Risk, Call Analysis, Chatbots, Analytics & BI
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| Industries |
Customer Support / CX
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