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| Description | ||||
| Summary | Contact-center AI and speech analytics platform for voice and digital interaction analysis, real-time agent assist, quality automation, and compliance monitoring. | |||
| Description | Yactraq appears to be a private, Vancouver-based contact-center AI company focused on speech analytics and real-time agent assistance. Its public website describes an AI-powered analytics and real-time assistance platform for voice and digital channels, with capabilities including omnichannel ingestion, automated QA, sentiment analysis, predictive scoring, compliance detection, real-time agent assist, supervisor alerts, and automated CRM summaries. Public evidence also references its Omnitraq offering and a modular platform approach. Some third-party listings and the company’s LinkedIn page describe the firm as founded in 2010 or 2011, but the exact founding year remains slightly inconsistent across public sources. | |||
| Positioning | Yactraq is best understood as a productized contact-center AI / speech analytics platform with adjacent implementation and integration services. The strongest evidence supports SaaS-like software with modular packaging, but the company also emphasizes custom integrations and deployment flexibility. It is directly relevant to conversational AI, contact-center AI, AI quality management, and communication intelligence. Enterprise governance or formal compliance certifications were not publicly verified. | |||
| Key facts | ||||
| HQ location | Vancouver, British Columbia, Canada | |||
| Founded | 2010 | |||
| Employee range | 11-50 | |||
| Funding stage | Bootstrapped | |||
| Company type | Private | |||
| Pricing model | custom quote | |||
| Financials | ||||
| Revenue estimate | Unknown | |||
| Valuation estimate | Unknown | |||
| Investments | No reliable public investor disclosures or funding rounds were confirmed from primary sources. Public third-party snippets indicate a private company, but funding stage is not verifiable from the evidence gathered. | |||
| Relationships | ||||
| Target customers | Enterprise contact centers, QA teams, supervisors, operations leaders, sales teams, and BPO partners. | |||
| Key competitors | NICE, Genesys, Verint, CallMiner, Observe.AI, Cresta, Talkdesk, Gong, and other conversation intelligence vendors. | |||
| Known customers | Sunbasket; Nuxiba; unnamed European airline; additional testimonial references appear on the website but are not fully named or independently verified. | |||
| Segments & Industries | ||||
| Segments | AI Workflows, AI Agents, Knowledge & RAG, AI Quality & Observability, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, Analytics & BI | |||
| Industries | Healthcare, Insurance, Financial Services, Industrial / Manufacturing, Energy & Utilities, Customer Support / CX, Sales / GTM, General Purpose | |||
| Company links & status | ||||
| Company URL | www.yactraq.com | |||
| LinkedIn URL | — | |||
| Status | Active | |||
| Data source | Research Team Data | |||
