Aisera
Acquired
Acquired by Automation Anywhere
AI agentic platform for enterprise service management. ACQUIRED by Automation Anywhere on November 4, 2025.
Aisera provides agentic self-service agents for ITSM, HR, employee experience and customer service; the product is now part of Automation Anywhere’s agentic automation portfolio.
Positioning
AI service management and support automation
Key facts
- HQ location
- Santa Clara, CA, USA
- Founded
- 2017
- Employee range
- 201-500 (305-340 (pre-acquisition))
- Funding stage
- Series C Plus
- Company type
- Subsidiary (Acquired / subsidiary of Automation Anywhere)
- Pricing model
- Subscription (Enterprise SaaS subscription)
- Last updated
- Jun 21, 2026
Revenue estimate
Unknown
Valuation estimate
N/A (acquired)
Investments
$175M total (Series D $90M led by Thoma Bravo/Goldman Sachs Aug 2022)
Target customers
Enterprise IT and operations teams
Key competitors
Moveworks, Kore.ai, ServiceNow
Known customers
ServiceNow, Zoom, Avanade
Classification (raw research text)
- Core focus
- Service desk AI and workflow automation
- Core industry
- Enterprise software
- Core category
- AI service desk platform
Shown verbatim from the research spreadsheet — deriving structured segment/industry tags from this text is a future phase.
Attribute breakdown
- AI Workflows Primary focus
- AI Automation / Business Process Automation Primary focus
- Agent Builder / Agent Configuration Primary focus
- System / API Integration Primary focus
- Prompt Management / Prompt Engineering Secondary feature
- Retrieval-Augmented Generation Secondary feature
- Enterprise Search / Knowledge Management Primary focus
- AI / LLM Data Pipeline Secondary feature
- Document AI / Document Processing Secondary feature
- Traditional Machine Learning Secondary feature
- AI Quality Assurance / LLM Evaluation Secondary feature
- AI Governance / Policy Management Secondary feature
- AI Risk / Compliance Secondary feature
- Human-in-the-Loop Review / Feedback Secondary feature
- Conversation Intelligence / Speech Analytics Secondary feature
- Text Chatbots / Conversational Assistants Primary focus
- Voice AI Agents Secondary feature
- AI for Customer Experience / Support Automation Primary focus
- Vertical-Specific AI Secondary feature
Show all 32 attributes
- AI Workflows Primary focus
- AI Automation / Business Process Automation Primary focus
- AI Fine-tuning / Custom Model Training Not emphasized
- Agent Builder / Agent Configuration Primary focus
- Multi-agent Orchestration / Runtime Not emphasized
- System / API Integration Primary focus
- Prompt Management / Prompt Engineering Secondary feature
- Retrieval-Augmented Generation Secondary feature
- Graph RAG / Knowledge Graph Retrieval Not emphasized
- Enterprise Search / Knowledge Management Primary focus
- AI / LLM Data Pipeline Secondary feature
- Document AI / Document Processing Secondary feature
- Model Deployment / Inference Infrastructure Not emphasized
- Traditional Machine Learning Secondary feature
- AI Quality Assurance / LLM Evaluation Secondary feature
- AI Observability / Monitoring Not emphasized
- AI Security / Guardrails Not emphasized
- Data Privacy / PII / Confidential AI Not emphasized
- AI Governance / Policy Management Secondary feature
- AI Risk / Compliance Secondary feature
- AI Asset Inventory / Model Registry Not emphasized
- Human-in-the-Loop Review / Feedback Secondary feature
- Call Transcription / Speech-to-Text Data Capture Not emphasized
- Conversation Intelligence / Speech Analytics Secondary feature
- Text Chatbots / Conversational Assistants Primary focus
- Voice AI Agents Secondary feature
- Voice Infrastructure / STT / TTS Not emphasized
- AI for Customer Experience / Support Automation Primary focus
- Sales / Revenue Intelligence Not emphasized
- Analytics / BI / Decision Intelligence Not emphasized
- Enterprise App / Internal Tool Builder Not emphasized
- Vertical-Specific AI Secondary feature