Balto

Balto was founded by Marc Bernstein and Chris Kontes after they developed an early real-time call guidance workflow for telesales. The company’s founding story says the product category and company emerged from this work on the sales floor.

Balto raised an additional $3 million in seed funding. Balto’s press page lists this as an early financing milestone in the company’s history.

Balto announced a $10 million Series A financing round. The company said the capital would support growth of its real-time guidance platform for contact centers.

Balto expanded its product line to include Real-Time Coaching and Real-Time QA. Balto’s founding story identifies these as major additions to its real-time guidance platform.

Balto announced a partnership with Five9 and said its offering was available on the Five9 CX Marketplace as an accredited integration. This positioned Balto inside a major contact-center ecosystem.

Balto announced a $37.5 million Series B financing round led by Stripes, with participation from RingCentral Ventures. The company said the round brought its total funding to $52 million.

Balto became the first to introduce real-time guidance in Spanish. The company described this as an expansion into an underserved market segment for U.S. Spanish-speaking contact centers.

Balto made its real-time guidance available as a Premium App on Genesys AppFoundry and later described broader native embedding across major CCaaS systems. This indicates a significant platform-distribution milestone rather than a minor integration update.

Balto joined the 8x8 Technology Partner Ecosystem to support AI-driven customer experiences. Balto characterized the move as an ecosystem partnership rather than a standalone feature release.

Balto launched Beacon, described as a new real-time capability using crowd-sourced and tested recommendations. The company framed this as a new era of agent empowerment for its platform.

Balto introduced Real-Time Notetaker and described the move as expanding the company into after-call work. Balto’s founding story identifies this as a major product expansion in 2023.