Summary
AI-powered conversation intelligence and CX automation platform that captures and analyzes omnichannel customer interactions for QA, compliance, and insights.
Description
CallMiner captures and analyzes 100% of omnichannel customer interactions for conversation intelligence, quality management, compliance, agent performance, customer experience analytics, and automation use cases.
Positioning
Conversation intelligence and automation software for CX
Key facts
- HQ location
- Waltham, MA, USA
- Founded
- 2002
- Employee range
- 201-500 (300+)
- Funding stage
- —
- Company type
- Private
- Pricing model
- Custom Quote Subscription (Quote-based enterprise subscription)
- Last updated
Financials
- Revenue estimate
- Unknown; third-party estimates vary widely
- Valuation estimate
- Unknown
- Investments
- $75M Goldman Sachs investment in 2019; total funding estimates vary by source ($128M-$152M+)
Relationships
- Target customers
- Contact centers, CX, QA, compliance, operations and customer-experience leaders
- Key competitors
- NICE, Verint, Calabrio, Observe.AI, Level AI, Invoca
- Known customers
- 550+ customers (company claim); Radial and other case studies
Classification (raw research text)
- Core focus
- Conversation intelligence and CX automation
- Core industry
- Contact center / CX
- Core category
- Conversation intelligence / speech analytics
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Segments, Industries & Certifications
- Segments
- Industries