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Cognigy

Acquired by NiCE
Research Team Data Acquired Published Compare
www.cognigy.com

Summary

Enterprise conversational and agentic AI platform for customer service automation; acquired by NiCE in 2025.

Description

Cognigy provides customer-service AI agents for voice, chat and messaging, with Knowledge AI, agent copilot, contact-center integrations, voice connectivity and agentic handoff/collaboration across AI and human agents.

Positioning

AI-first CX platform for customer-service AI agents

Key facts

HQ location
Plano, TX, USA / Düsseldorf, Germany
Founded
2016
Employee range
501-1000
Funding stage
Series C Plus
Company type
Unknown (Acquired (NiCE))
Pricing model
Subscription (Enterprise SaaS subscription)
Last updated

Financials

Revenue estimate
Unknown
Valuation estimate
Acquired by NiCE for ~$955M (announced Jul 2025)
Investments
$165M total funding before acquisition; $100M Series C in 2024

Relationships

Target customers
Large contact centers and enterprises
Key competitors
NiCE, Kore.ai, Ada, Parloa, Talkdesk, Five9
Known customers
Toyota, Flix, Nestlé, Bosch, Lufthansa

Classification (raw research text)

Core focus
Customer-service AI agents and conversational AI automation
Core industry
Customer Support / Contact Center
Core category
Conversational AI / CX agent platform

Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.

Segments, Industries & Certifications

Segments

AI Workflows, AI Agents, AI Developer Tools, Knowledge & RAG, LLM Deployment, AI Quality & Observability, Traditional ML, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, STT/TTS Infrastructure, Analytics & BI

Industries

Customer Support / CX