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Cresta

https://cresta.com/ Research Team Data
Active

Enterprise Customer Experience AI platform combining autonomous AI agents, agent assist, conversation intelligence and no-code orchestration.

Cresta unifies autonomous AI Agents, real-time Agent Assist and Conversation Intelligence on Cresta Opera, a no-code AI orchestration layer for large enterprise CX operations.

Positioning

Unified CX AI platform for human and AI agents

Key facts

HQ location
San Francisco, CA, USA
Founded
2017
Employee range
501-1000 (~508)
Funding stage
Series C Plus
Company type
Private (Private)
Pricing model
Subscription Usage Based (Enterprise SaaS priced per agent and usage)
Last updated
Jun 21, 2026

Revenue estimate

Undisclosed; third-party estimates vary

Valuation estimate

$1.6B

Investments

$282M disclosed funding estimate; $125M Series D reported in 2025

Target customers

Large enterprise contact centers, support, sales and customer experience teams

Key competitors

Observe.AI, Level AI, NICE, Cognigy, Ada, Talkdesk, Forethought

Known customers

Intuit, Verizon, Cox Communications

Classification (raw research text)

Core focus
Customer Experience AI agents and contact-center automation
Core industry
Contact centers
Core category
CX AI agent and conversation-intelligence platform

Shown verbatim from the research spreadsheet — deriving structured segment/industry tags from this text is a future phase.

Attribute breakdown

  • AI Workflows Primary focus
  • AI Automation / Business Process Automation Primary focus
  • Agent Builder / Agent Configuration Primary focus
  • Multi-agent Orchestration / Runtime Secondary feature
  • System / API Integration Primary focus
  • Prompt Management / Prompt Engineering Secondary feature
  • Retrieval-Augmented Generation Secondary feature
  • Enterprise Search / Knowledge Management Secondary feature
  • AI / LLM Data Pipeline Secondary feature
  • Model Deployment / Inference Infrastructure Secondary feature
  • Traditional Machine Learning Secondary feature
  • AI Quality Assurance / LLM Evaluation Secondary feature
  • AI Observability / Monitoring Secondary feature
  • AI Security / Guardrails Secondary feature
  • Data Privacy / PII / Confidential AI Secondary feature
  • AI Governance / Policy Management Secondary feature
  • AI Risk / Compliance Secondary feature
  • Human-in-the-Loop Review / Feedback Primary focus
  • Call Transcription / Speech-to-Text Data Capture Secondary feature
  • Conversation Intelligence / Speech Analytics Primary focus
  • Text Chatbots / Conversational Assistants Primary focus
  • Voice AI Agents Primary focus
  • Voice Infrastructure / STT / TTS Secondary feature
  • AI for Customer Experience / Support Automation Primary focus
  • Sales / Revenue Intelligence Secondary feature
  • Analytics / BI / Decision Intelligence Secondary feature
  • Enterprise App / Internal Tool Builder Secondary feature
  • Vertical-Specific AI Secondary feature
Show all 32 attributes
  • AI Workflows Primary focus
  • AI Automation / Business Process Automation Primary focus
  • AI Fine-tuning / Custom Model Training Not emphasized
  • Agent Builder / Agent Configuration Primary focus
  • Multi-agent Orchestration / Runtime Secondary feature
  • System / API Integration Primary focus
  • Prompt Management / Prompt Engineering Secondary feature
  • Retrieval-Augmented Generation Secondary feature
  • Graph RAG / Knowledge Graph Retrieval Not emphasized
  • Enterprise Search / Knowledge Management Secondary feature
  • AI / LLM Data Pipeline Secondary feature
  • Document AI / Document Processing Not emphasized
  • Model Deployment / Inference Infrastructure Secondary feature
  • Traditional Machine Learning Secondary feature
  • AI Quality Assurance / LLM Evaluation Secondary feature
  • AI Observability / Monitoring Secondary feature
  • AI Security / Guardrails Secondary feature
  • Data Privacy / PII / Confidential AI Secondary feature
  • AI Governance / Policy Management Secondary feature
  • AI Risk / Compliance Secondary feature
  • AI Asset Inventory / Model Registry Not emphasized
  • Human-in-the-Loop Review / Feedback Primary focus
  • Call Transcription / Speech-to-Text Data Capture Secondary feature
  • Conversation Intelligence / Speech Analytics Primary focus
  • Text Chatbots / Conversational Assistants Primary focus
  • Voice AI Agents Primary focus
  • Voice Infrastructure / STT / TTS Secondary feature
  • AI for Customer Experience / Support Automation Primary focus
  • Sales / Revenue Intelligence Secondary feature
  • Analytics / BI / Decision Intelligence Secondary feature
  • Enterprise App / Internal Tool Builder Secondary feature
  • Vertical-Specific AI Secondary feature