Summary
Enterprise Customer Experience AI platform combining autonomous AI agents, agent assist, conversation intelligence and no-code orchestration.
Description
Cresta unifies autonomous AI Agents, real-time Agent Assist and Conversation Intelligence on Cresta Opera, a no-code AI orchestration layer for large enterprise CX operations.
Positioning
Unified CX AI platform for human and AI agents
Key facts
- HQ location
- San Francisco, CA, USA
- Founded
- 2017
- Employee range
- 501-1000 (~508)
- Funding stage
- Series C Plus
- Company type
- Private
- Pricing model
- Subscription Usage Based (Enterprise SaaS priced per agent and usage)
- Last updated
Financials
- Revenue estimate
- Undisclosed; third-party estimates vary
- Valuation estimate
- $1.6B
- Investments
- $282M disclosed funding estimate; $125M Series D reported in 2025
Relationships
- Target customers
- Large enterprise contact centers, support, sales and customer experience teams
- Key competitors
- Observe.AI, Level AI, NICE, Cognigy, Ada, Talkdesk, Forethought
- Known customers
- Intuit, Verizon, Cox Communications
Classification (raw research text)
- Core focus
- Customer Experience AI agents and contact-center automation
- Core industry
- Contact centers
- Core category
- CX AI agent and conversation-intelligence platform
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Segments, Industries & Certifications
- Segments
- Industries