Summary
AI concierge platform deploying autonomous agents for personalized customer lifecycle and support automation across chat and voice.
Description
Decagon builds AI concierge agents that resolve support requests, personalize customer experiences, automate workflows, hand off to humans, and operate across chat and voice channels.
Positioning
AI concierge for every customer
Key facts
- HQ location
- San Francisco, CA, USA
- Founded
- 2023
- Employee range
- 201-500
- Funding stage
- Series C Plus
- Company type
- Private
- Pricing model
- Custom Quote Subscription (Enterprise SaaS subscription / quote-based)
- Last updated
Financials
- Revenue estimate
- Undisclosed; public reports indicate rapid enterprise growth
- Valuation estimate
- $4.5B valuation (Jan 2026 Series D)
- Investments
- $381M+ total disclosed; $250M Series D announced Jan 2026
Relationships
- Target customers
- Enterprise CX and support teams
- Key competitors
- Ada, Forethought, Intercom/Fin, Sierra, Zendesk AI
- Known customers
- Avis Budget Group, Block, Deutsche Telekom, Chime, Oura (public examples)
Classification (raw research text)
- Core focus
- Customer support AI agents
- Core industry
- Customer Experience software
- Core category
- AI support agent platform
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Segments, Industries & Certifications
- Segments