Gladly
Gladly positions itself as an AI commerce and customer experience platform built around the customer relationship, emphasizing lifelong customer memory, unified commerce-and-service workflows, and enterprise-grade security. The company markets a productized software platform rather than a services-led engagement model.
Company profile
Overview
Gladly is a customer experience AI platform for retail and ecommerce brands that combines commerce, support, and service in one conversation.
Gladly provides an AI-powered customer experience and commerce platform centered on a single customer conversation rather than separate tickets. It is used for conversational commerce, customer support, and service automation across chat, voice, email, and related channels. The company sells productized software to consumer brands and enterprise ecommerce teams, with demos and sales-led packaging.
At a glance
Key facts
- Founded
- 2014
- Funding stage
- Series C Plus
- Company type
- Private
- Employee range
- 51-200130 total employees (Built In San Francisco profile)
- HQ location
- San Francisco, California, United States
- Full HQ address
- 60 29th St Suite 125, San Francisco, CA 94110, United States
- Pricing model
- Custom QuoteSales-led enterprise pricing with demo-based engagement; public materials emphasize getting a demo and do not publish standard list pricing.
Business context
Financials
- Investments
- Gladly was founded in 2014. Public funding sources indicate a Series B round in 2016, a Series C round of $36.35M in 2017 led by GGV Capital with participation from Greylock, NEA, and others, and a $40M funding round in September 2024 led by AVP.
Market context
Relationships
- Target customers
- Retail and ecommerce brands, especially customer experience, support, and ecommerce teams at consumer-facing companies.
- Key competitors
- Gorgias, Zendesk, Salesforce, Intercom, Kustomer
- Known customers
- Nordstrom, Bombas, Condé Nast, Deckers, Birdies, MaryRuth's, Rothy's, KÜHL, Ulta Beauty, Breeze Airways
Source context
Classification (raw research text)
- Core focus
- AI customer experience and conversational commerce platform
- Core industry
- customer support CX
- Core category
- Customer experience AI platform
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Market taxonomy