Summary
LLM-native customer experience intelligence platform for analyzing contact-center interactions, automating QA, coaching agents and improving service outcomes.
Description
Level AI analyzes 100% of customer interactions to power contact-center insights, automated quality management, agent coaching and service automation. Its positioning focuses on LLM-native CX intelligence rather than general LLM infrastructure.
Positioning
LLM-native customer experience intelligence and service automation
Key facts
- HQ location
- San Francisco, CA, USA
- Founded
- 2019
- Employee range
- 201-500
- Funding stage
- Series C Plus
- Company type
- Private
- Pricing model
- Custom Quote Subscription (Quote-based enterprise SaaS)
- Last updated
Financials
- Revenue estimate
- Unknown / not publicly disclosed
- Valuation estimate
- Unknown
- Investments
- $39.4M Series C announced Jul 2024; $73.1M total raised to date at that time
Relationships
Classification (raw research text)
- Core focus
- Contact center intelligence and quality automation
- Core industry
- Contact Centers / CX
- Core category
- Conversation intelligence and QA platform
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Segments, Industries & Certifications
- Segments
- Industries