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NiCE

https://www.nice.com/ Research Team Data
Active NASDAQ: NICE

Public CX software company with CXone Mpower, Enlighten AI, AI agents, voice/contact-center automation, and analytics.

NiCE CXone Mpower and Enlighten AI provide contact-center AI, agentic self-service, voice and digital agents, copilot, workflow fulfillment, interaction analytics, quality management, and CX automation.

Positioning

CXone Mpower agentic AI for CX

Key facts

HQ location
Hoboken, NJ, USA / Ra'anana, Israel
Founded
1986
Employee range
5001-10000 (5001-10000)
Funding stage
Public
Company type
Public (Public (NASDAQ: NICE))
Pricing model
Subscription Usage Based (Enterprise subscription / usage-based CX platform)
Last updated
Jun 21, 2026

Revenue estimate

FY2024 revenue ~$2.8B

Valuation estimate

Public market valuation varies

Investments

Public company; acquisitions include Cognigy announced 2025

Target customers

Enterprise contact centers, customer-service organizations, and financial-crime/compliance teams

Key competitors

Genesys, Five9, Talkdesk, Verint, Cognigy, Salesforce Service Cloud, Zendesk

Known customers

Global enterprises across financial services, telecom, healthcare and retail

Classification (raw research text)

Core focus
Contact-center AI and CX automation
Core industry
Customer Support / Contact Center
Core category
CX AI platform

Shown verbatim from the research spreadsheet — deriving structured segment/industry tags from this text is a future phase.

Attribute breakdown

  • AI Workflows Primary focus
  • AI Automation / Business Process Automation Primary focus
  • Agent Builder / Agent Configuration Primary focus
  • Multi-agent Orchestration / Runtime Secondary feature
  • System / API Integration Primary focus
  • Prompt Management / Prompt Engineering Secondary feature
  • Retrieval-Augmented Generation Secondary feature
  • Enterprise Search / Knowledge Management Secondary feature
  • AI / LLM Data Pipeline Secondary feature
  • Traditional Machine Learning Secondary feature
  • AI Quality Assurance / LLM Evaluation Secondary feature
  • AI Observability / Monitoring Secondary feature
  • AI Security / Guardrails Secondary feature
  • Data Privacy / PII / Confidential AI Secondary feature
  • AI Governance / Policy Management Secondary feature
  • AI Risk / Compliance Secondary feature
  • AI Asset Inventory / Model Registry Secondary feature
  • Human-in-the-Loop Review / Feedback Secondary feature
  • Call Transcription / Speech-to-Text Data Capture Secondary feature
  • Conversation Intelligence / Speech Analytics Primary focus
  • Text Chatbots / Conversational Assistants Primary focus
  • Voice AI Agents Primary focus
  • Voice Infrastructure / STT / TTS Secondary feature
  • AI for Customer Experience / Support Automation Primary focus
  • Sales / Revenue Intelligence Secondary feature
  • Analytics / BI / Decision Intelligence Primary focus
  • Enterprise App / Internal Tool Builder Secondary feature
  • Vertical-Specific AI Secondary feature
Show all 32 attributes
  • AI Workflows Primary focus
  • AI Automation / Business Process Automation Primary focus
  • AI Fine-tuning / Custom Model Training Not emphasized
  • Agent Builder / Agent Configuration Primary focus
  • Multi-agent Orchestration / Runtime Secondary feature
  • System / API Integration Primary focus
  • Prompt Management / Prompt Engineering Secondary feature
  • Retrieval-Augmented Generation Secondary feature
  • Graph RAG / Knowledge Graph Retrieval Not emphasized
  • Enterprise Search / Knowledge Management Secondary feature
  • AI / LLM Data Pipeline Secondary feature
  • Document AI / Document Processing Not emphasized
  • Model Deployment / Inference Infrastructure Not emphasized
  • Traditional Machine Learning Secondary feature
  • AI Quality Assurance / LLM Evaluation Secondary feature
  • AI Observability / Monitoring Secondary feature
  • AI Security / Guardrails Secondary feature
  • Data Privacy / PII / Confidential AI Secondary feature
  • AI Governance / Policy Management Secondary feature
  • AI Risk / Compliance Secondary feature
  • AI Asset Inventory / Model Registry Secondary feature
  • Human-in-the-Loop Review / Feedback Secondary feature
  • Call Transcription / Speech-to-Text Data Capture Secondary feature
  • Conversation Intelligence / Speech Analytics Primary focus
  • Text Chatbots / Conversational Assistants Primary focus
  • Voice AI Agents Primary focus
  • Voice Infrastructure / STT / TTS Secondary feature
  • AI for Customer Experience / Support Automation Primary focus
  • Sales / Revenue Intelligence Secondary feature
  • Analytics / BI / Decision Intelligence Primary focus
  • Enterprise App / Internal Tool Builder Secondary feature
  • Vertical-Specific AI Secondary feature