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Observe.AI

https://observe.ai/ Research Team Data
Active

AI platform for contact centers combining CX automation, Voice AI agents, real-time agent assist, Auto QA and conversation intelligence.

Observe.AI automates customer service across voice and chat, assists agents in real time, analyzes conversations, and provides Auto QA, coaching and workflow orchestration for contact centers.

Positioning

Purpose-built AI agents on one CX platform

Key facts

HQ location
San Francisco, CA, USA
Founded
2017
Employee range
201-500 (~400+)
Funding stage
Series C Plus
Company type
Private (Private)
Pricing model
Custom Quote Subscription (Enterprise SaaS subscription / quote-based)
Last updated
Jun 21, 2026

Revenue estimate

Undisclosed; third-party estimates vary

Valuation estimate

$1.4B reported 2022 valuation

Investments

~$214M total funding (latest major Series C in 2022; amount varies by source)

Target customers

Contact center operators, CX leaders, QA teams, frontline-agent teams and enterprises handling high-volume service/sales conversations

Key competitors

Cresta, Level AI, NICE, CallMiner, Talkdesk, Genesys

Known customers

Tripadvisor; 350+ companies claimed on public materials

Classification (raw research text)

Core focus
Contact center AI, CX automation and conversation intelligence
Core industry
Contact centers / Customer Experience
Core category
CX AI agents and conversation intelligence platform

Shown verbatim from the research spreadsheet — deriving structured segment/industry tags from this text is a future phase.

Attribute breakdown

  • AI Workflows Secondary feature
  • AI Automation / Business Process Automation Secondary feature
  • Agent Builder / Agent Configuration Primary focus
  • System / API Integration Secondary feature
  • Traditional Machine Learning Secondary feature
  • AI Quality Assurance / LLM Evaluation Primary focus
  • AI Observability / Monitoring Secondary feature
  • AI Security / Guardrails Secondary feature
  • AI Governance / Policy Management Secondary feature
  • AI Risk / Compliance Secondary feature
  • Human-in-the-Loop Review / Feedback Primary focus
  • Call Transcription / Speech-to-Text Data Capture Secondary feature
  • Conversation Intelligence / Speech Analytics Primary focus
  • Text Chatbots / Conversational Assistants Secondary feature
  • Voice AI Agents Primary focus
  • Voice Infrastructure / STT / TTS Secondary feature
  • AI for Customer Experience / Support Automation Primary focus
  • Sales / Revenue Intelligence Secondary feature
  • Analytics / BI / Decision Intelligence Secondary feature
Show all 32 attributes
  • AI Workflows Secondary feature
  • AI Automation / Business Process Automation Secondary feature
  • AI Fine-tuning / Custom Model Training Not emphasized
  • Agent Builder / Agent Configuration Primary focus
  • Multi-agent Orchestration / Runtime Not emphasized
  • System / API Integration Secondary feature
  • Prompt Management / Prompt Engineering Not emphasized
  • Retrieval-Augmented Generation Not emphasized
  • Graph RAG / Knowledge Graph Retrieval Not emphasized
  • Enterprise Search / Knowledge Management Not emphasized
  • AI / LLM Data Pipeline Not emphasized
  • Document AI / Document Processing Not emphasized
  • Model Deployment / Inference Infrastructure Not emphasized
  • Traditional Machine Learning Secondary feature
  • AI Quality Assurance / LLM Evaluation Primary focus
  • AI Observability / Monitoring Secondary feature
  • AI Security / Guardrails Secondary feature
  • Data Privacy / PII / Confidential AI Not emphasized
  • AI Governance / Policy Management Secondary feature
  • AI Risk / Compliance Secondary feature
  • AI Asset Inventory / Model Registry Not emphasized
  • Human-in-the-Loop Review / Feedback Primary focus
  • Call Transcription / Speech-to-Text Data Capture Secondary feature
  • Conversation Intelligence / Speech Analytics Primary focus
  • Text Chatbots / Conversational Assistants Secondary feature
  • Voice AI Agents Primary focus
  • Voice Infrastructure / STT / TTS Secondary feature
  • AI for Customer Experience / Support Automation Primary focus
  • Sales / Revenue Intelligence Secondary feature
  • Analytics / BI / Decision Intelligence Secondary feature
  • Enterprise App / Internal Tool Builder Not emphasized
  • Vertical-Specific AI Not emphasized