| Description |
| Summary |
Public CX software company with CXone Mpower, Enlighten AI, AI agents, voice/contact-center automation, and analytics.
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| Description |
NiCE CXone Mpower and Enlighten AI provide contact-center AI, agentic self-service, voice and digital agents, copilot, workflow fulfillment, interaction analytics, quality management, and CX automation.
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| Positioning |
CXone Mpower agentic AI for CX
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| Key facts |
| HQ location |
Hoboken, NJ, USA / Ra'anana, Israel
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| Founded |
1986
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| Employee range |
5001-10000
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| Funding stage |
Public
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| Company type |
Public
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| Pricing model |
subscription, usage based
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| Last updated |
Jun 21, 2026
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| Financials |
| Revenue estimate |
FY2024 revenue ~$2.8B
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| Valuation estimate |
Public market valuation varies
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| Investments |
Public company; acquisitions include Cognigy announced 2025
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| Relationships |
| Target customers |
Enterprise contact centers, customer-service organizations, and financial-crime/compliance teams
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| Key competitors |
Genesys, Five9, Talkdesk, Verint, Cognigy, Salesforce Service Cloud, Zendesk
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| Known customers |
Global enterprises across financial services, telecom, healthcare and retail
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| Segments & Industries |
| Segments |
AI Workflows, AI Agents, AI Developer Tools, Knowledge & RAG, AI Quality & Observability, Traditional ML, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, STT/TTS Infrastructure, Analytics & BI
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| Industries |
Customer Support / CX
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