| Description |
| Summary |
AI platform for contact centers combining CX automation, Voice AI agents, real-time agent assist, Auto QA and conversation intelligence.
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| Description |
Observe.AI automates customer service across voice and chat, assists agents in real time, analyzes conversations, and provides Auto QA, coaching and workflow orchestration for contact centers.
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| Positioning |
Purpose-built AI agents on one CX platform
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| Key facts |
| HQ location |
San Francisco, CA, USA
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| Founded |
2017
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| Employee range |
201-500
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| Funding stage |
Series C Plus
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| Company type |
Private
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| Pricing model |
custom quote, subscription
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| Last updated |
Jun 21, 2026
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| Financials |
| Revenue estimate |
Undisclosed; third-party estimates vary
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| Valuation estimate |
$1.4B reported 2022 valuation
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| Investments |
~$214M total funding (latest major Series C in 2022; amount varies by source)
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| Relationships |
| Target customers |
Contact center operators, CX leaders, QA teams, frontline-agent teams and enterprises handling high-volume service/sales conversations
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| Key competitors |
Cresta, Level AI, NICE, CallMiner, Talkdesk, Genesys
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| Known customers |
Tripadvisor; 350+ companies claimed on public materials
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| Segments & Industries |
| Segments |
AI Workflows, AI Agents, AI Developer Tools, AI Quality & Observability, Traditional ML, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, STT/TTS Infrastructure, Analytics & BI
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| Industries |
Customer Support / CX
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