Delight.ai (by Sendbird)
Sendbird-powered AI concierge platform for branded customer experiences and customer service automation across digital support channels.
Delight.ai provides a branded AI concierge trained on knowledge bases and customer conversations, with omnichannel support, integrations with Zendesk/Salesforce/Freshworks, live-agent handoff, memory, personalization, and trusted customer service automation.
Positioning
Branded AI concierge for customer experiences
Key facts
- HQ location
- San Mateo, CA, USA / Seoul, South Korea
- Founded
- —
- Employee range
- 201-500 (Product/business unit of Sendbird; Sendbird 201-500)
- Funding stage
- Bootstrapped
- Company type
- Subsidiary (Product/business unit of Sendbird)
- Pricing model
- Custom Quote Subscription Usage Based (Usage-based SaaS pricing based on conversations / quote-based enterprise)
- Last updated
- Jun 21, 2026
Revenue estimate
Unknown / not publicly disclosed
Valuation estimate
Unknown
Investments
Built by Sendbird; Sendbird has raised ~$220M+ historically
Target customers
Retail, travel, SaaS, healthcare, financial services and consumer brands
Key competitors
Ada, Intercom/Fin, Forethought, Sierra, Zendesk AI
Known customers
NORSE, LOTTE Home Shopping, AllAthlete, Gther, HiPages (public examples)
Classification (raw research text)
- Core focus
- AI customer experience and support automation
- Core industry
- Customer support / CX
- Core category
- AI concierge / conversational AI support platform
Shown verbatim from the research spreadsheet — deriving structured segment/industry tags from this text is a future phase.
Attribute breakdown
- AI Workflows Secondary feature
- AI Automation / Business Process Automation Primary focus
- Agent Builder / Agent Configuration Primary focus
- System / API Integration Primary focus
- Retrieval-Augmented Generation Secondary feature
- Enterprise Search / Knowledge Management Secondary feature
- AI / LLM Data Pipeline Secondary feature
- AI Quality Assurance / LLM Evaluation Secondary feature
- AI Observability / Monitoring Secondary feature
- AI Security / Guardrails Secondary feature
- Data Privacy / PII / Confidential AI Secondary feature
- AI Governance / Policy Management Secondary feature
- AI Risk / Compliance Secondary feature
- Human-in-the-Loop Review / Feedback Secondary feature
- Conversation Intelligence / Speech Analytics Secondary feature
- Text Chatbots / Conversational Assistants Primary focus
- AI for Customer Experience / Support Automation Primary focus
- Analytics / BI / Decision Intelligence Secondary feature
Show all 32 attributes
- AI Workflows Secondary feature
- AI Automation / Business Process Automation Primary focus
- AI Fine-tuning / Custom Model Training Not emphasized
- Agent Builder / Agent Configuration Primary focus
- Multi-agent Orchestration / Runtime Not emphasized
- System / API Integration Primary focus
- Prompt Management / Prompt Engineering Not emphasized
- Retrieval-Augmented Generation Secondary feature
- Graph RAG / Knowledge Graph Retrieval Not emphasized
- Enterprise Search / Knowledge Management Secondary feature
- AI / LLM Data Pipeline Secondary feature
- Document AI / Document Processing Not emphasized
- Model Deployment / Inference Infrastructure Not emphasized
- Traditional Machine Learning Not emphasized
- AI Quality Assurance / LLM Evaluation Secondary feature
- AI Observability / Monitoring Secondary feature
- AI Security / Guardrails Secondary feature
- Data Privacy / PII / Confidential AI Secondary feature
- AI Governance / Policy Management Secondary feature
- AI Risk / Compliance Secondary feature
- AI Asset Inventory / Model Registry Not emphasized
- Human-in-the-Loop Review / Feedback Secondary feature
- Call Transcription / Speech-to-Text Data Capture Not emphasized
- Conversation Intelligence / Speech Analytics Secondary feature
- Text Chatbots / Conversational Assistants Primary focus
- Voice AI Agents Not emphasized
- Voice Infrastructure / STT / TTS Not emphasized
- AI for Customer Experience / Support Automation Primary focus
- Sales / Revenue Intelligence Not emphasized
- Analytics / BI / Decision Intelligence Secondary feature
- Enterprise App / Internal Tool Builder Not emphasized
- Vertical-Specific AI Not emphasized