AI MARKET MAP

Parloa

Research Team Data Published Compare
www.parloa.com

Summary

AI Agent Management Platform for enterprise customer service, with a strong voice-first focus for automating conversations in contact centers.

Description

Parloa provides a voice-first AI Agent Management Platform for building, managing and monitoring AI agents that handle enterprise customer conversations across languages and contact-center channels.

Positioning

AI agents for enterprise customer conversations

Key facts

HQ location
Berlin, Germany; expanding in San Francisco and Madrid
Founded
2018
Employee range
201-500 (380+)
Funding stage
Series C Plus
Company type
Private
Pricing model
Custom Quote Subscription (Enterprise SaaS subscription / quote-based)
Last updated

Financials

Revenue estimate
$50M+ ARR reported for 2025
Valuation estimate
$3B valuation reported Jan 2026
Investments
$562M+ total funding after $350M Series D in Jan 2026

Relationships

Target customers
Enterprise contact center operators, customer service leaders and CX transformation teams
Key competitors
Cognigy, Kore.ai, Five9, NICE, Talkdesk, Sierra, Decagon
Known customers
Microsoft, Accenture, KPMG, Booking.com, Allianz, Swiss Life

Classification (raw research text)

Core focus
Voice AI agents and CX automation
Core industry
Customer experience software
Core category
AI agent management platform for contact centers

Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.

Segments, Industries & Certifications

Segments

AI Workflows, AI Agents, AI Developer Tools, Knowledge & RAG, AI Quality & Observability, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, STT/TTS Infrastructure, Analytics & BI