Companies
Hupo
2022
Series A
11-50
- Summary
- AI coaching platform for enterprise sales and client-facing teams, with real-time contextual support, simulations, and scorecards.
- Segments
- AI Agents Knowledge & RAG AI Quality & Observability AI Governance & Risk Voice AI Agents Analytics & BI
- Industries
- Insurance Financial Services Customer Support / CX
- HQ location
- Singapore
- Founded
- 2022
- Website
- https://hupo.co/
Gravitee
2016
Series C Plus
51-200
- Summary
- AI Agent Management platform for securing, observing, and governing agents, APIs, and events at enterprise scale.
- Segments
- AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Analytics & BI
- Industries
- Financial Services Customer Support / CX General Purpose
- HQ location
- Denver, Colorado, United States
- Founded
- 2016
- Website
- https://www.gravitee.io/
Giga
2024
Series A
51-200
- Summary
- Enterprise AI support-agent platform that deploys human-like voice, chat, and multimodal agents for customer support and operations, automating complex workflows across channels.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- San Francisco, CA, USA
- Founded
- 2024
- Website
- https://giga.ai/
Genesys
1990
Public
5001-10000
- Summary
- Enterprise customer experience and contact-center software provider.
- Segments
- AI Workflows AI Agents Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents Analytics & BI
- Industries
- Customer Support / CX General Purpose
- HQ location
- Menlo Park, California, United States
- Founded
- 1990
- Website
- https://www.genesys.com/
Forethought
2017
201-500
- Summary
- AI customer support automation platform. ACQUIRED by Zendesk (completed March 26, 2026) — Zendesk's largest acquisition in two decades, enabling self-improving AI agents.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- San Francisco, CA, USA
- Founded
- 2017
- Website
- https://forethought.ai
Fin AI
2011
1001-5000
- Summary
- Customer Agent company (formerly Intercom) building AI agents for customer experience across support, sales, commerce, and service; Salesforce signed a definitive agreement to acquire Fin for ~$3.6B in June 2026.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- San Francisco, CA, USA (HQ); offices in Dublin, London, Chicago, Sydney; Berlin planned
- Founded
- 2011
- Website
- https://fin.ai/
Druid AI
2018
Series C Plus
201-500
- Summary
- Enterprise AI platform for designing and deploying AI agents and intelligent apps.
- Segments
- AI Workflows AI Agents Knowledge & RAG AI Quality & Observability Chatbots Voice AI Agents Analytics & BI
- Industries
- Healthcare Financial Services Customer Support / CX General Purpose
- HQ location
- Bucharest, Romania
- Founded
- 2018
- Website
- https://www.druidai.com/
Delight.ai
—
201-500
- Summary
- Sendbird-powered AI concierge platform for branded customer experiences and customer service automation across digital support channels.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- San Mateo, CA, USA / Seoul, South Korea
- Founded
- —
- Website
- https://delight.ai/
Cyara
2006
201-500
- Summary
- AI-powered CX assurance platform for testing, monitoring and optimizing contact-center, conversational-AI and agentic customer journeys.
- Segments
- AI Workflows AI Developer Tools AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- Pleasanton, CA, USA
- Founded
- 2006
- Website
- https://cyara.com/
Cresta
2017
Series C Plus
501-1000
- Summary
- Enterprise Customer Experience AI platform combining autonomous AI agents, agent assist, conversation intelligence and no-code orchestration.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG LLM Deployment AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- San Francisco, CA, USA
- Founded
- 2017
- Website
- https://cresta.com/
Contentsquare
2012
1001-5000
- Summary
- AI-powered experience intelligence platform for digital behavior analytics, product analytics, voice-of-customer and conversation insights.
- Segments
- AI Workflows AI Agents AI Developer Tools Traditional ML AI Governance & Risk Call Analysis Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- Paris, France
- Founded
- 2012
- Website
- https://contentsquare.com/
Cognigy
2016
Series C Plus
501-1000
- Summary
- Enterprise conversational and agentic AI platform for customer service automation; acquired by NiCE in 2025.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG LLM Deployment AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- Plano, TX, USA / Düsseldorf, Germany
- Founded
- 2016
- Website
- https://www.cognigy.com/
Cofficiency
—
Seed
1-10
- Summary
- B2B SaaS platform for designing, running, measuring and continuously improving reliable enterprise AI workflows in regulated operations.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG Document AI AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Analytics & BI
- Industries
- Financial Services Customer Support / CX Sales / GTM
- HQ location
- Not publicly disclosed
- Founded
- —
- Website
- https://cofficiency.com/
CallMiner
2002
201-500
- Summary
- AI-powered conversation intelligence and CX automation platform that captures and analyzes omnichannel customer interactions for QA, compliance, and insights.
- Segments
- AI Workflows AI Developer Tools Knowledge & RAG AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- Waltham, MA, USA
- Founded
- 2002
- Website
- https://callminer.com/
Bland AI
2023
Series C Plus
51-200
- Summary
- Enterprise voice AI platform for building, deploying, monitoring, and integrating AI phone agents for customer support, sales, and operations.
- Segments
- AI Workflows AI Agents LLM Fine-tuning AI Developer Tools Knowledge & RAG LLM Deployment AI Quality & Observability AI Governance & Risk Call Analysis Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- San Francisco, CA, USA
- Founded
- 2023
- Website
- https://www.bland.ai/
Balto
2017
Series B
51-200
- Summary
- Enterprise contact-center AI platform for agent assist, QA automation, coaching, compliance monitoring, call summarization, and voice AI agents.
- Segments
- AI Agents AI Quality & Observability Call Analysis Voice AI Agents Analytics & BI
- Industries
- Customer Support / CX Sales / GTM
- HQ location
- St. Louis, Missouri, United States
- Founded
- 2017
- Website
- https://www.balto.ai/
Avon AI
—
Seed
11-50
- Summary
- Independent management layer for customer-facing conversational AI agents in production.
- Segments
- AI Agents AI Quality & Observability AI Governance & Risk Call Analysis
- Industries
- Insurance Financial Services Customer Support / CX General Purpose
- HQ location
- Tel Aviv, Israel
- Founded
- —
- Website
- https://www.avon-ai.com/
Avaamo
2014
Series B
201-500
- Summary
- Enterprise conversational AI and AI contact center platform for automating, augmenting, and analyzing conversations.
- Segments
- AI Workflows AI Agents Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents Analytics & BI
- Industries
- Healthcare Customer Support / CX
- HQ location
- Los Altos, California, United States
- Founded
- 2014
- Website
- https://avaamo.ai/
Authentrics
2024
Seed
1-10
- Summary
- Authentrics.ai is a mission-critical AI/ML ops software company focused on weight-level controls, diagnostics, behavior steering, and monitoring for neural networks.
- Segments
- AI Workflows AI Agents Knowledge & RAG AI Quality & Observability AI Governance & Risk Analytics & BI
- Industries
- Financial Services Customer Support / CX General Purpose
- HQ location
- Knoxville, Tennessee, United States
- Founded
- 2024
- Website
- https://www.authentrics.ai/
Alloy CX
2025
Seed
1-10
- Summary
- AI-native workspace for autonomous AI teammates that handle customer-facing and internal operational work.
- Segments
- AI Workflows AI Agents Knowledge & RAG AI Quality & Observability Chatbots Voice AI Agents
- Industries
- Customer Support / CX Sales / GTM General Purpose
- HQ location
- San Jose
- Founded
- 2025
- Website
- https://alloy.cx/
Ada
2016
Series C Plus
201-500
- Summary
- AI customer service agent and ACX platform for automating omnichannel customer support.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents
- Industries
- Customer Support / CX
- HQ location
- Toronto, Canada
- Founded
- 2016
- Website
- https://www.ada.cx